General inquiries
Some of the basics about Asteroid Host.
Where's Asteroid Host based?
Asteroid Host is based in Canada! However, our support team is based all around the world - so fear not, we're always around to help.
What types of services does Asteroid offer?
Asteroid Host provides easy to manage, highly reliable game servers - all at an affordable cost.
How do I get started?
Take a look at our game selection. Once you've decided on the game for you, click and find the right plan for your server!
What support does Asteroid Host offer?
Our support team is here to help with any issues! Our team is available 24/7/365 - our goal is to reply to any new tickets in 30 minutes or less.
How much experience do I need to start a server?
We're here for gamers of all levels - we have a large knowledgebase available, including how to get started and managing a server.
Our Plans
Our plans, and games we support.
Can I change my plan?
Of course! You can upgrade and/or downgrade your servers whenever you need. Get in touch with our support team with any questions about changing your plan.
What games does Asteroid support?
We currently support Minecraft, and ARMA 3. However, our team is constantly looking for new games to add to our list.
How long does it take to set up my server?
After we've received your payment, our servers provision fast - usually, in less than two minutes.
What payment methods are accepted?
Asteroid Host is currently accepting PayPal as our payment method - that means, most debit and credit cards are accepted.
How much do Asteroid Host servers cost?
We pride ourselves on a fair price for a high-quality server - and we have plenty of options available with different price points.
Permissions & Privacy
Keeping your servers safe and running is key.
Can I have sub-users on my server?
Yes! With Asteroid Host's plans, you have full control - you can add other users to your server, and restrict what they can access as well if needed.
How can I modify my server files?
There's a few ways to look at the files in your server - you can use the online File Browser, or an SFTP program of your choice.
Do I need to make manual backups?
While a manual backup never hurts, Asteroid Host offers cloud backups - allowing you to backup and/or restore a server whenever, wherever!